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Four critical ways chatbots are transforming marketing

As companies dip their toes into the messaging opportunity, chatbots are emerging as a particularly compelling piece of technology. Here are the four critical ways chatbots are transforming marketing and how businesses can capitalize on the current conversational...

Are you passionate about ENGAGEment ?

We are all told the ideal is a single view of every customer... every interaction, connection, purchase, browse, tweet, post, like, dislike, conversation, web site visit, etc. and CRM systems and supporting platforms that monitor daily activity whether they be...

Which Customer Processes Should You Automate?

It’s become a mantra for businesses – “We need to enhance the customer experience by being more personalised.” But there’s a conundrum – you need to achieve this at scale, cost-effectively. There’s general recognition that automation is key to solving this conundrum....

Coronavirus (COVID-19): A message from all of us at Engage

In the light of COVID-19 and the impact it may have on your business, everyone at Engage would like to let you know the latest business guidance and support available to you from both the public authorities and from us. Whilst we continue to follow the latest...