Call us: +27 11 218 6600 sales@theengagecloud.co.za

Solutions

We help the world's leading brands use data driven solutions to Absorb, Define and Deliver Empathetic Engagement for millions of customers in thousands of different ways. We can do the same for you.

Solutions

We help the world's leading brands use data driven solutions to Absorb, Define and Deliver Empathetic Engagement for millions of customers in thousands of different ways. We can do the same for you.

Mobile Strategy

Overwhelmed by customer information, forever battling with legacy systems and data silos, and under increasing pressure to deliver a seamless experience for your customers. We get it (better than anyone else), you’ve got a tough job on your hands.

Let us take some of your stresses away. Engage technology unifies and activates relevant data from your various systems – from transactions to customer preferences – to build a cohesive picture of when and how to best engage with your customers.

Whatever your business needs, our experts will work with your internal business team, engineers and third party suppliers to create engagement solutions that will increase operational efficiency and deliver optimised customer experiences.

Conversational Messaging

Make interactions more human, conversational messaging allows users to engage with your product or service all day, every day, thanks to chatbots and chat apps like WhatsApp. In a world where there are so many options for communication, companies and brands need to truly adopt a multi-channel strategy. Conversational messaging allows for optimised customer experience using channels that your consumer is happy to engage in.

ChatBots with their intuition and anticipation of trends provision for familiar interaction patterns. With features like Natural Language Processing, Optical Character Recognition and Data ochestration; chatbots can enable rich customer experiences that have an impact.

More than half of smartphone owners worldwide are already active users of OTT messaging apps.

WhatsApp Messaging allows you to extend your dialogue to your audience on an app that they already love and trust.

Embrace two-way digital customer service channels

Service Migration

If you’ve got existing messaging solutions and need to migrate them to Engage, that’s no problem. We’ve got masses of experience migrating live services from other vendors so it’s invisible to your customers – and seamless for your business.

Automation

At Engage, we strongly believe customer user journeys are the key for brands to deliver impactful service and brand awareness. Automation allows you to trigger personalized interactions based on user behavior by connecting our platform with your existing business infrastructure. Our team can help you optimize your business processes and leverage your existing back-end systems. Contact us to find out more
At the heart of user journeys are Customer Relationship Management systems. To increase operational efficiency, your organization needs customer data that is automatically updated and provides a complete picture of every interaction. We have recently developed SMS messaging solutions for Microsoft Dynamics 365 CRM and Salesforce CRM, we can help integrate mobile messaging to any CRM system.

Managed Services

We have the tools and the skills to help you engage with your target audience, so you don’t have to invest your capital in mobile marketing infrastructure.

Turnkey Solutions

We have a host of SMS, USSD, Shortcode and MMS based vanilla solutions, available at a receipt of an order for fast deployment of competitions, surveys and user engagement campaigns. You send us a brief and we will provide the solution.

Campaign Management

We take our craft very seriously; ensuring that your campaigns are a success is top priority for us. We want you to spend time on the big exciting stuff which is why we have an experienced campaigns team that will see to it that your campaign is designed optimally. We have a list of bolt-on products to help bring your campaigns to life: airtime & data products, barcode verification systems, vouchers &  QR code, the list is endless.

Where to find us

Johannesburg, RSA

Unit 1, The Workspace Pendoring Office Park 299 Pendoring Road, Blackheath Randburg, 2195

We’re a boutique mobile agency driven by the desire to drive brands and corporates to have meaningful conversations with their clients. We deliver innovative ideas to our clients using the most basic mobile technology.