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Are you passionate about ENGAGEment ?

We are all told the ideal is a single view of every customer… every interaction, connection, purchase, browse, tweet, post, like, dislike, conversation, web site visit, etc. and CRM systems and supporting platforms that monitor daily activity whether they be...
Which Customer Processes Should You Automate?

Which Customer Processes Should You Automate?

It’s become a mantra for businesses – “We need to enhance the customer experience by being more personalised.” But there’s a conundrum – you need to achieve this at scale, cost-effectively. There’s general recognition that automation is key to solving this conundrum....